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MicroSurvey Software is located in the beautiful Okanagan Valley and we are proud to call Kelowna home. We think you will like it here too and want to share with you more details about our great region and what advantages living here can bring you.

Current Job Openings

Desktop Product Manager

About the Position

The Desktop Product Manager is responsible for integrating new ideas, technology and customer requirements to existing product lines. To understand the market and identify high value product features and functionality plus identify new product line opportunities. Gaining and maintaining an understanding of key market segment demographics and provide a customer driven innovative perspective on product development. The Desktop Product Manager will be responsible for the product planning and execution throughout the product lifecycle. To work collaboratively with other company departments to develop and bring products to market in a cost efficient manner. To work with sales to develop effective distribution channels for the products. The product manager takes a lead role in competitive analysis, product positioning and pricing to achieve company financial goals.

Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
  • Determines customers' needs and desires by specifying the research needed to obtain market information.
  • Assesses market competition by comparing the company's product to competitors' products.
  • Create buy-in for the product vision both internally and with key external partners.
  • Brings new Desktop Products to market by analyzing proposed product requirements, product development programs and preparing financial analyses.
  • Translate product strategy into detailed customer stories and product requirements.
  • Work closely with engineering teams to develop cost estimates and schedules to deliver a product to market quickly with optimal resource utilization.
  • Responsible for managing the Desktop Product roadmap and prioritizing activities based on business opportunity and customer impact.
  • Manage development priorities and maintain priority lists in a software development project management system.
  • Develop product pricing, positioning and channel distribution strategies.
  • Drive Desktop Product launches including working with public relations, executives, and other product management team members.
  • Direct maintenance activities for product versions, part numbers and product documentation.
  • Contribute to the creation of a Desktop Product business plan that is based on the market analysis and defines the multi-generation market requirements for the product. This includes factors such as product features, product positioning, promotion, distribution and support as well as the market share, revenue and financial targets.
  • Act as a product evangelist to build awareness and understanding.
  • Represent the company by visiting customers to solicit feedback on company products and services and conducting product demonstrations.

Required Qualifications

  • 2+ years of product development experience desired. Those without prior product development experience may still apply as training may be provided for the right candidate.
  • 2+ years geospatial product and market experience
  • Intermediate to advanced working knowledge of industry standard geospatial products such as CAD, data collection, least squares, GIS and other market or segment related products is required.
  • Bachelor’s Degree, Engineering Degree or Technology Diploma in a geospatial or related science or discipline
  • Demonstrated successful experience working in a hands-on, fast-paced, creative, entrepreneurial environment, in a cross-functional capacity.
  • Strong interpersonal, leadership and product management skills and the ability to work with diverse teams in multiple locations.
  • Ability to travel within the Canada, USA and internationally occasionally.


Mobile App Developer (Xamarin)

About MicroSurvey

MicroSurvey Software Inc. develops and markets a family of specialized software for Land Surveyors, Civil Engineers, Mapping Professionals, Police Officers, and Accident Reconstruction Specialists. We are located in West Kelowna, British Columbia and are part of Hexagon. Learn more at www.microsurvey.com.

About the Position

We are looking for a Mobile App Developer with advanced Xamarin development experience and an interest in designing, planning and creating complex multi-component applications. The position is based out of our West Kelowna office.

Responsibilities

  • Develop multi-platform software solutions in accordance with requirements and design
  • Develop and maintain unit test cases
  • Support existing products through defect investigation, resolution, and testing
  • Work closely with product managers, support, and test team to take new product ideas from concept to delivery
  • Provide technical expertise to support team on critical customer issues

Required Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or equivalent combination of education and experience
  • 3+ years software development experience in a corporate environment
  • Advanced knowledge and experience with cross-platform mobile development tools (Xamarin)
  • Advanced knowledge and experience with C# and the .NET framework
  • Intermediate knowledge and experience with C/C++
  • Strong background in object-oriented programming (OOP)
  • Experience with at least one scripting language
  • Excellent debugging and testing skills
  • Strong mathematical background
  • Results-driven and strong ability to work independently with minimal supervision
  • Ability to work collaboratively with diverse people
  • Commitment to continuous learning and education

Supplementary Qualifications:

  • Experience with Windows CE, Android, and/or iOS development
  • Experience with database design and data structures
  • Knowledgeable in geomatics and geodesy
  • Basic knowledge in surveying, GIS, construction, or forensics fields
  • Familiarity with GNSS systems and Total Stations
  • Familiarity with AutoCAD or similar programs
  • MFC programming experience
  • Experience working with Agile Methodologies

Compensation:

Our competitive salary and benefits are based on experience and qualifications.

Benefits program includes Life Insurance, including limited Dependent Life Insurance Coverage, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, Extended Health Care (including a Vision Care program), Dental care, and an RRSP contribution plan.

Apply:

MicroSurvey is always on the lookout for qualified people who are looking for a unique and satisfying work environment. If you are interested in joining our company, please email [email protected] with your cover letter and resume. Please also add "Mobile App Developer" to the email subject line.



CAD Software Developer (C++)

MicroSurvey Software Inc. develops and markets a family of specialized computer software for Land Surveyors, Civil Engineers, Mapping Professionals, Police Officers, and Accident Reconstruction Specialists. As an experienced Software Developer, you will bring expertise and technical leadership skills to our team.

Responsibilities:

  • Develop multi-platform software solutions using C/C++ in accordance with requirements and design.
  • Develop and maintain unit test cases.
  • Support existing products through defect investigation, resolution, and testing.
  • Work closely with product managers, support, and test team to take new product ideas from concept to delivery.
  • Provide technical expertise to support team on critical customer issues.

Required Qualifications:

  • Bachelor degree in Computer Science, Software Engineering, or equivalent combination of education and experience.
  • 3+ years of software development experience
  • Strong programming skills in C/C++
  • Strong background in object-oriented programming (OOP)
  • Experience with at least one scripting language
  • Excellent debugging and testing skills
  • Strong mathematical background
  • Results-driven and strong ability to work independently with minimal supervision
  • Ability to work collaboratively with diverse people
  • Commitment to continuous learning and education

Supplementary Qualifications

As part of a small development team, various supplementary technical qualifications will also be considered an asset, including:

  • Android/iOS development experience
  • Web development experience
  • Knowledgeable in geomatics and geodesy
  • Basic knowledge in surveying, GIS, construction, or forensics fields
  • Familiarity with GNSS systems and Total Stations
  • Familiarity with AutoCAD or similar programs
  • MFC programming experience
  • Experience working with Agile Methodologies

Training and guidance will be provided for the specialized technical aspects of the position, therefore a willingness to learn, attitude, and natural intellect will be just as important as existing skill.

Location:

  • Must be able to work in West Kelowna, BC

Salary:

  • Competitive wage and benefits based on experience and qualifications.

Benefits program includes Life Insurance, including limited Dependent Life Insurance Coverage, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, Extended Health Care (including a Vision Care program), and Dental care.

MicroSurvey is always on the lookout for qualified people who are looking for a unique and satisfying work environment. If you are interested in joining our company, please email careers@microsurvey.com with your cover letter and resume. Please also add "CAD Software Developer (C++)" to the email subject line.


Technical Support Representative

MicroSurvey software creates, markets and supports software and hardware tools that are used worldwide by land surveyors, civil engineers, construction professionals and forensic reconstructionists. MicroSurvey is based in Kelowna, British Columbia, Canada. We are seeking a new member for our support and development team with strong interpersonal and communication skills, an organized approach to seeking and documenting solutions to technical problems, strong research skills and familiarity with surveying practices, surveying calculations and CAD software. Experience with MicroSurvey CAD, FieldGenius and STAR*NET software will be a significant asset. Knowledge of geodetics, GPS technology and least squares adjustment, or a willingness to research and learn about these topics will be important.

Primary roles include responding to phone and email requests for assistance, updating company records about support interactions, creating video, text and web based training and marketing resources for the use of clients and staff members, and providing training in person and online. You will also work closely with our development team, identifying areas for product improvement and relaying client requests for new features and functionality.

This is an excellent position for a technologist or experienced field surveyor. The work familiarizes you with practices and geodetic problems throughout the world and allows you to gain experience with leading edge technologies. At MicroSurvey, we are praised for our familiarity with industry practices because of our hiring practices and we hope you can bring your experience with you to this interesting and challenging position.

MicroSurvey offers a competitive salary and benefits package based upon your qualifications, and is a local business which has been based in the Okanagan for 25 years.


Job Description:

Telephone and Helpdesk Customer Assistance

  • Provide a friendly, courteous experience for customers and prospective customers when they reach the support department
  • Respond to support emails via Helpdesk and receive support calls
  • Contact customers to assist when requested by sales staff
  • Offer solutions to well-known problems to customers, and follow up to ensure explanations were understood
  • Troubleshoot and document software issues following a methodical troubleshooting algorithm
  • Research solutions for newly encountered issues or required new solutions
  • Maintain “ACT” client contact database
  • Maintain Helpdesk articles and client database

Find and Diagnose Defects

  • Verify and if necessary report defects when encountered during testing, support or training
  • Identify “workarounds” as a short term solution for customers who have encountered defects.
  • Suggest changes and methods for the improvement of our products

Quality Control

  • Test new versions and updates
  • Confirm bug fixes
  • Maintain “Ontime” bug tracking system

Documentation and Training

  • Assist with the development and proofreading of printed manuals
  • Update Helpdesk technical articles and trouble shooter

Sales/Dealer/OEM Support

  • Perform research to learn about new technologies and techniques
  • Provide training and support for sales people and internal staff
  • Communicate with prospects to assist in their evaluation of the software
  • Assist prospects in transitioning from other solutions to MicroSurvey
  • Attend trade shows or training sessions, which may include international travel
  • Devise “advanced solutions” for prospects and customers that are beyond the core functionality of the software.

Benefits program includes Life Insurance, including limited Dependent Life Insurance Coverage, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.

MicroSurvey is always on the lookout for qualified people who are looking for a unique and satisfying work environment. If you are interested in joining our company, please email careers@microsurvey.com with your cover letter and resume. Please also add "Technical Support Position" to the email subject line.


Regional Sales Representative

Regional Sales Representative – Survey Business -Eastern
Candidates are invited to apply for the position of Eastern Regional Sales Representative

Who are you:
You must have at least 3 years of selling experience where your product or service was of exceptional value. You must have strong relationship skills and the ability to control and close a sale through a consultative selling approach. In addition you should have exceptional listening skills, can think quickly on your feet, and have above average problem solving ability.

MicroSurvey Software Inc., part of Hexagon’s global brand network, is a company that develops and distributes a family of specialized computer software for Land Surveyors, Civil Engineers, Contractors, Mapping Professionals, Police Officers and Accident Reconstruction Specialists. MicroSurvey’s technical support has been ranked number one by industry professionals because of our world class customer service. We are a Kelowna based software company with global reach and ambitious growth plans for 2018 and beyond. Our growth plans require the addition of an Account Sales Representative to take care of an existing territory and client base.

Reporting to our Sales Manger, the position has responsibility in three key areas; sales/marketing, new business development and client retention. The position works closely with the Sales Manager and our Marketing Manager to design, implement and administer programs that support both short and long term strategic objectives of the Company.

Responsibilities and Duties

Develop territory sales and meet sales objectives for their region (70%)

  • Able to develop sales opportunities by researching and identifying potential accounts (direct and dealer); prospecting and soliciting new accounts (direct and dealer); building rapport with all prospects.
  • Service existing customers in the territory by building relationships with key customers, suppliers, and industry associations. Consultative selling and promotion of MicroSurvey Software products and services within customer segments in the assigned territory
  • Identify client requirements, proactively and professionally recommend and sells programs, products and services; proposing solutions to customers by providing technical information, guidance and demonstrations of MicroSurvey software
  • Respond to inbound leads, make regular outbound calls, cold calls and prospect for new business
  • Provide regular forecast and sales pipeline updates to the Sales Manager
  • Plan and conducts programs and activities (focused regional marketing efforts and campaigns, regional training efforts and dealer and customer demonstrations and meetings etc…) that will drive growth of the MicroSurvey brand in territory.
  • Attend industry trade shows for territory as required.

Account management (10%)

  • Serves as primary point of contact for their accounts and dealers.
  • Identify opportunities within existing accounts for new business (add on sales, cross product sales, new product needs etc.). Uses company resources appropriately to move towards achievement of set goal(s) for the account.
  • Alert internal teams to lost sales opportunities and the associated reasons, identify and report changing customer or market needs that require multifunctional team approach or development efforts, to ensure the team sets priorities and objectives that will drive future sales.
Business Planning and territory management (10%)

  • Develops an Annual Business Plan for the Territory, focusing on business planning steps within span of control, as well as needs from cross-functional partners.
  • Identify client requirements, proactively and professionally recommend and sells programs, products and services; proposing solutions to customers by providing technical information, guidance and demonstrations of MicroSurvey software.
  • Provides analytic insight on customer needs and territory data, report issues and opportunities, utilizing all available company resources.
  • Reports new product ideas/suggestion, market trends and competition.

Administration (10%)

  • Utilizes CRM (ACT) to document all communication and opportunity in the territory.
  • Sends monthly and quarterly report to Sales Manager about territory business update.
  • Completes and submits Expense Reports as required
  • Manages demo and loaner equipment or sample requests.
  • Participates in monthly sales meeting to report on overall territory status and provide feedback.

Other duties as assigned.

  • Qualifications and Skills
  • Foster Collaboration
  • Results Oriented
  • Communication Skills
  • Selling and Closing skills
  • Customer Driven Focus
  • Strong Business acumen
  • Entrepreneurial Spirit

Working conditions:

The job is based out of our main offices headquartered in Kelowna British Columbia. This position will require some domestic travel to cover the given geography in Eastern USA and Canada, 10% of your time- roughly 5-5 trips per year. Occasional weekend travel and work required for company meetings, trade shows and/or MicroSurvey Dealer or Partner conferences. Business hours are flexible, but as the territory regional is geographically Eastern USA and Canada, the ideal candidate will be able to cover regular business hours for an Eastern time zone.

Primary communication and networking with prospects and customers will be done via telephone, email, electronic media (Twitter, LinkedIn, Association forums, blogs etc.).

Preference will be given candidates able to work from our offices here in Kelowna, but an outside position may be considered.

Minimum qualifications:

  • Post-secondary school education (Technical Diploma or Degree) with emphasis on any of the following disciplines
    • Surveying or Geomatics
    • Engineering: Civil/Municipal/Structural/Environmental/Architectural/BuildingTechnology/ Geotechnical
  • Must have three to five years work, business development or sales experience in a related field
  • Proven ability to build business partnerships and to deal effectively with all levels of management.
  • Ability to travel.
  • High energy, flexible individual with the ability to prioritize and multi-task.
  • Ability to present information clearly and effectively both verbally and in writing; an active listener who projects a professional demeanor
  • Customer-focused attitude, with the ability to understand, anticipate and identify customer needs while using information to provide the best-individualized service.
  • Proven integrity through open and honest interactions with colleagues and encourages active participation and commitment from others in the pursuit of common goals;
  • Understands roles, setting expectations, sharing information, and building consensus.
  • Proven ability to close sales, growing a territory and existing accounts through referrals
  • Solid understanding of Business to Business based sales as opposed to Retail sales.
  • Dealing with top decision-makers and multiple decision makers
  • Comfortable with phone based selling, making cold calls
  • Has sold value added vs price
  • Familiarity with commission based selling and working with a long sales cycle
  • Comfortable prospecting for new business

Job Type: Full-time

Required experience
Must have three to five years work, business development or sales experience in a related field

    COMPANY
 
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