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MicroSurvey has implemented a powerful helpdesk system to improve technical support. The helpdesk is full of valuable support information. In the Helpdesk you will find the following information and tools:
Downloads: |
Find installation files for all our software. |
Patches: |
Find installation files for all our patches and service pack releases. |
Support: |
For those with a valid support contract, you can submit a support ticket. |
Articles: |
The helpdesk includes a comprehensive knowledge base that can be searched for quick answers to your questions or problems. |
News: |
The helpdesk news section contains important notices and news about MicroSurvey. |
Troubleshooter: |
For those who like to solve their problems on their own, you can use the built in troubleshooter. |
This is a place where users can ask other users questions about our products. This section is monitored only periodically by MicroSurvey staff so only post questions here if you don't need immediate answers to your questions.
For prompt answers, please use the helpdesk instead.
In addition to these two options, MicroSurvey also uses GotoAssist to share our machines with your, or to see your computer screen. You can use Live Support only when requested to do so by our Technical Support Representatives.
MicroSurvey provides training for our software throughout Canada and the United States. For a complete list of upcoming training classes, visit our training section.
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